“HOW TO GET ALONG WITH DIFFICULT PEOPLE” THE NEUROSCIENCE OF CONFLICT RESOLUTION
Working alongside difficult people is a given. In this course, the participants will be provided with behavioral and communication tools and techniques that will navigate and leverage disagreements and conflict to create more harmony and success in their work place.
Did You Know?
Each employee spends 2.1 to 6 hours every week dealing with conflict in some way.
70% of employees see managing conflict as a “very” or “critically” important leadership skill.
58% of those who have been trained say they now look for win–win outcomes from conflict.
85% of people who change the way they approach conflict over the course of their working lives become more proactive and take disagreements and conflict less personally.
By the end of this course the participants will develop more awareness and practice:
Tools to transform conflict and conflict’s impact as a catalyst for positive change.
Reframing “challenges” as “opportunities” to instill a culture of coaching and self-reflection.
Conflict resolution strategies that fully support the long-term objectives of the organization they work for.
Leveraging disagreements to create a cooperative work environment for more productivity and increased profits.
Self-mastery and self-awareness in a healthy, productive, and non- threatening manner.
All statistics: CPP Global Human Capital Report: Workplace Conflict and How Businesses Can Harness it to Thrive